You can find a detailed list here

• HearDis! in-store music player (step micro)

• Power connector (incl. power adapter, if necessary)

• 3,5mm stereo jack to RCA cable and RCA adapter

• Network cable

• Shipping (and return) box

• (Shipping envelope including UPS return receipt)

• Go with the new music player to the server cabinet/rack (looks similar to the picture)

• search for the amplifier and the old music player

• Pull out the music player (MOOD) as shown in the picture

• Unplug three cables from the device (Network cable, Audio cable which is connected to the amplifier, Power cable)

• At that point: only remove the power cable entirely from the server cabinet

• If your setup contains one of the following amplifiers (BOSE, Cloud) or similar,
  we recommend using the audio cable provided by us

• connect our music player directly with one of the RCA input plugs (exchange the existing cable)

• choose on the backside one Input Channel (e.g. AUX, Input A, Line A, ...)

  • red plug (right channel) in red or R

  • white plug (left channel) in white or L

• Please ensure to switch to the corresponding input channel on the front of the amplifier (Input, Music Source) to e.g. AUX, Input A, Line A, ...

• Remove the old audio cable

• If your setup contains one of the following amplifiers or similar ones
  without a visible RCA input, we recommend keeping the existing audio cable

• If it is not possible to connect our audio cable directly, please use the RSA adapter to connect our audio cable with the cable from your amplifier

• We recommend to secure the connection with some additional tape in this case

• Plug the power connector of our music player

• Note that if your country does not support type C or F electrical plugs, you will find a power adapter in the shipping box

• Plug the other ending of the power supply into the new music player

• As soon as the new music player is properly connected, it will boot automatically and the power button will light up white

• within the next minute, the device will start to play

• Plug the red network cable into one of the network sockets of the new music player

• Find the CISCO network switch device, were the (green) network cable from the old music player was linked

• Replace this cable with the new one (red)

• Make sure the red network cable is using the same port than the former green network cable

• It is preferred that you use port 34 of the CISCO Switch
  (otherwise a port in the range 25 -34) as shown in the picture

• The arrows and numbers below indicate the correct patch socket

• Remove the old green network cable

• Plug the audio cable into the headphone port of the music player, immediately you will hear music

• If you cannot hear music, make sure the volume on the amplifier is at an audible level and make sure that the right input channel at the amplifier is selected

• If you still cannot hear music, check the output signal by plugging in some headphones in that port of the music player

• If you hear the music through your headphones, the music player works

• the issue is somewhere else, see the troubleshooting here

• Ensure to gather all the items from the old music player (MOOD):

  1. Media player

  2. Power connector, cable

  3. Other equipment (e.g. remote control)

• Place the MOOD equipment into our shipping box, which is also the return box

• Ensure that the content is protected with enough padding material (e.g. bubble wrap)

• Ensure to seal the package well

• Insert the UPS return ticket into the shipping envelope

• Remove the swab strip from the shipping envelope

• Stick the envelope including the ticket on the return box

• For the last rollback step, schedule a pickup by UPS

• Please find further information for your country on their website

If the return box or UPS ticket is lost, just send it by your own to:

Ben Hur GmbH

Beethovenstraße 4

51427 Bergisch Gladbach

Germany

• If the installation went well and you can hear music, it would be great to give a quick feedback

• We will also check if the online connection works and your player is properly updated

• Please let us know when you return a player