Stakeholders
Stakeholder Mapping
We have presented our findings in Discovery at two Show & Tells and consulted with key stakeholders during the project.
Core
Customer Services Manager, Neighbourhood Contact Centre
Operations Manager, Repairs & Neighbourhoods
Insights Team Leader, Neighbourhood Contact Centre
Consult
NCC
Customer Service Agent, Neighbourhood Contact Centre
CCC
Customer Services Operations Manager, Corporate Contact Centre
Customer Services & Admin Manager, Neighbourhoods and Housing [manages emails, f2f and postal enqs]
Repairs
Operations Manager, Neighbourhoods & Housing [Report a Repair app]
Service Designer [Report a Repair app]
Manage a Tenancy
Area Manager, Neighbourhoods & Housing [Manage a Tenancy app]
Delivery Manager, Manage a Tenancy app
Rent
Head of Income Services, Neighbourhoods & Housing
Income Team Manager, Neighbourhoods & Housing
Delivery Manager, Arrears app
Insights
Customer Insight & Information Officer
Transformation
Project Manager, Housing Transformation
Inform
Head of Digital & Data, ICT
Head of Tenancy and Leasehold Services
Head of Housing Transformation
Head of Housing Management [inc. Leaseholder Services]
