Stakeholders

Stakeholder Mapping

We have presented our findings in Discovery at two Show & Tells and consulted with key stakeholders during the project. 

Core

Customer Services Manager

Operations Manager

Management Insight Team Leader

Consult

NCC

Customer Service Agent, Neighbourhood Contact Centre

CCC

Customer Services Operations Manager, Corporate Contact Centre

Customer Services & Admin Manager, Neighbourhoods and Housing [manages emails, f2f and postal enqs]

Repairs

Operations Manager, Neighbourhoods & Housing [Report a Repair app]

Service Designer [Report a Repair app]

Manage a Tenancy

Area Manager, Neighbourhoods & Housing [Manage a Tenancy app]

Delivery Manager, Manage a Tenancy app

Rent

Head of Income Services, Neighbourhoods & Housing

Income Team Manager, Neighbourhoods & Housing

Delivery Manager, Arrears app

Insights

Customer Insight & Information Officer

Transformation

Project Manager, Housing Transformation

Inform

Head of Digital & Data, ICT

Head of Tenancy and Leasehold Services

Head of Housing Transformation

Head of Housing Management [inc. Leaseholder Services]

Show & Tells