Reporting Damages or Issues

Damaged Chromebooks

Note: RCMS reserves the right to revoke use of Chromebook for students at any time. Students who deliberately damage a Chromebook (or have their Chromebook deliberately damaged by a family member or peer) may not fall under the accidental damage procedure listed below. Intentional damage is considered a Level II Offense. Any additional major repairs will be charged to the student at a cost determined by Greenville County School District’s Educational Technology Services (ETS) department. 

Partial Listing of Estimated Repair Charges: (2025-2026)
LCD Screen Display $31.00
Keyboard - Missing Keys $66.00
Camera $34.00
Lower Cover $38.00
Upper  Cover $42.00
EDP Cable B 81MA $18.00
Bezel $33.00
Hinge $32.00

Students are responsible for the general care of the Chromebook issued to them by the District.  Therefore, students should not loan their Chromebook to other students or other family members. Ultimately, the student is responsible for the Chromebook assigned to them regardless of whether they were the individual in possession of the Chromebook at the time the damage occurred.

Procedure For Accidental Damage: The RCMS Administration understands that with any technology device, honest accidents can happen. 

• 1st Incident of Accidental Damage: Parent notified by Media Center through Backpack, Repair/Replace at no cost to student

• 2nd Incident (+) of Accidental Damage: Parent notified by Media Center through Backpack, parts for repair may be charged to the student's account at a cost determined by Greenville County School District's Educational Technology Services (ETS) department

Damaged Chromebooks should be reported immediately to the Media Center. Students should not attempt repairs themselves or take the Chromebook to a third party vendor for repair.