Audio/Headphones/

Sound/Recording/Mics

How to Fix Problems with Audio Using Chromebooks

Some users have reported that their having audio issues with their Chromebook. Either the sound is completely silent or it’s cutting in and out intermittently. There are a variety of problems that can cause this for both sound coming from the speakers and sound coming from headphones. If you’re listening only through the built-in speakers and not headphones then skip to Fix #4.

Otherwise follow each step in order until your sound is fixed!

Suggestion #1: Make sure the headphone are securely plugged in.

Make sure you really insert and push the headphones in - until you hear the click

Suggestion #2: Try a different set of headphones or earbuds

Suggestion #3: The “close lid” solution

Unplug your headphones. Close the lid of the chromebook and wait ten seconds.

Plug in the headphones. Open the lid. The chromebook will re-scan for audio devices and should find your headphones.

OR, if that doesn’t work:

Turn off your chromebook. Plug in the headphones. Turn on the chromebook. The chromebook will re-scan for audio devices on startup and should find your headphones.

Suggestion #4: Check Sound Settings

Look to the lower right corner of your screen. There you will see a series of icons. Click on your account picture at the very right. A window will appear showing you information about your chromebook. Make sure that the audio is at a high volume. If it’s muted, unmute it. And make sure that the output is set to the proper destination; headphones if you want to listen through headphones, speakers if you want to listen through speakers.

Suggestion #5: Clear the cache

Clearing the cache on the chromebook can resolve some audio issues. To clear the cache, click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines). Click Tools and then Clear browsing Data.

Specify that you want to clear information From the beginning of time. Make sure only Empty the Cache is selected. Click Clear Browsing Data. Turn the chrome book off and then on again and try the sound now. If it still doesn’t work then move onto Fix 6.

Suggestion #6: Disable All Extensions

The sound issues could be the result of a faulty extension. To solve this you need to disable all of them. Check if the sound now works. If it does then the problem was one of those extensions. Now you need to re-enable each extension individually while checking the sound between each enable. Once the sound breaks again you’ve found your culprit.

How to Fix Recording Issues or Change Microphone Settings in Chromebooks

Process for USB Mics

The process is pretty simple really. First you plug in your Microphone, then from within the dock you select the Microphone as your input source.

Next to where you change the volume there is an arrow that takes you to your audio settings.

Select your USB Microphone by clicking on it under Input.

Recording Issues? Disable all of your extensions by selecting the three small horizontal lines in the top right corner of Chrome. Select Settings - Extensions. You can also disable them quickly by selecting your Extensity extension from the Chrome toolbar:

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