Chromebook Support - Chromebook Repair Procedure

Chromebook Repair Policy and Procedures

Chromebook Repair Warranty

The Lenovo Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as:

Chromebook will not charge or will not turn on.
Chromebook's keyboard or touchpad is no longer working.

Students will also receive coverage for ONE incident of accidental damage per year. Examples include the following:

Liquid spilled on or in the Chromebook.
Drops, falls and other collisions.
Damaged or broken LCD screen due to a drop.

*Please note, again, that students WILL NOT receive free repair coverage for more than one damaged or cracked screen per school year.

Paying for Repairs or Chromebook Replacement

The following are examples of incidents not covered by the Lenovo warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent (s).

Intentional damage resulting from abuse or vandalism.
Loss, missing, or theft of the student's Chromebook.

In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to Ms. Holcombe.

How to Report and Receive Tech Support:

Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Technology Assistance Room - Room E102.

All repair requests will be processed by Ms. Holcombe before school from 8:15 am-9:15 am in Room E102. Students may also report to Chromebook Repair during their lunch.

Please note the majority of repair requests will be handled before the 1st period bell.

Chromebook Support and Repair Room Location and Hours:

Room D110

Before School: 8:15 am

1st Block

All Lunches

Chromebook Replacements

For minor repairs or first incident of accidental damage occurrence:

Students will be issued a replacement Chromebook if one is available. This will be the Chromebook that the student will continue using throughout the school year.

If there are no replacements available, the student will be notified when his or her Chromebook is ready to be picked up.

For uncovered repairs:

Students who incur more than one cracked screen or any additional damages per school year will be required to pay for the repair costs - including full replacement costs of the Chromebook if applicable.

Students will not be issued any replacement until the repair costs have been paid in full.

Any replacement Chromebook is also subject to the same liabilities.

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