You are not allowed to impound any illegal vehicle.
Do not impound:
A vehicle involved in a crime (ask the police first)
Government vehicles unless they are clearly abandoned
Vehicles involved in red or blue zones
Any vehicle involved in an active situation
You are only allowed to clamp if:
The vehicle is illegally parked
The vehicle is not in a dangerous position such as in the middle of the road
The vehicle is not a government, illegal, aviation or special vehicle
You should always store your vehicle when logging off.
Never give out HATO vehicles to anyone outside the faction.
You are not to use any other vehicles than HATO.
All vehicles require a verbal call out.
For example: Hello this is Highways Agency [NAME], could the owner of this black SUV make themselves known or else your vehicle will be impounded.
Make every attempt to see if the owner is nearby. Simply making a call out and impounding a vehicle instantly is not enough.
Additionally to a verbal call out, trucks, aviation and water vehicles will require you to message the owner before impounding to ensure that the vehicle is not in use.