Weekly Summary Explained

As a Gopuff Driver, your weekly summary helps you track the quality of the services you provide to customers through the platform.

These metrics are calculated on a weekly basis, looking at Monday - Monday of the previous week.

You can see the previous week’s metrics and how they are calculated any time in the Gopuff Driver App by visiting your Account page. You can also see how each metric changed compared to the week prior.

When your weekly metrics are consistently good, they can help you qualify for certain incentives, like GoMissions. When your weekly metrics are consistently poor, it can impact your eligibility for scheduled blocks. 

To help make your Weekly Summary as fair as possible, we proactively investigate any customer-reported issues ahead of time. As a result, the following instances would NOT impact your metrics:

• An age-gated order was canceled by the driver after attempting to scan the customer’s ID and failing to verify it, or the customer being visibly inebriated (these trips would not count against your Issues Reported or On-Time Delivery Rate metrics)

• One or more orders are already expected to be delivered past the ETA when you were assigned the trip (these trips would not count against your On-Time Delivery Rate)