"My Stats" Explained

The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page launched on April 29, 2025, for all W2 drivers. Please update to the most recent version of the Driver app to see this experience. If you're looking for information about the Weekly Summary, click here.

How to Access Your Stats

Open the Driver App.
Tap on Account in the bottom right corner

Here, you’ll see real-time updates for key metrics based on your last 100 orders or trips.

Understanding Your Stats

Most of your stats are based on your most recent 100 orders, except for Scheduled Availability, which is based on hours worked. Here’s what each stat means:

On-Time Delivery Rate

On-Time Delivery Rate is the percentage of orders delivered within 5 minutes of the communicated "Deliver By" time. Once you’ve finished picking up your order(s) from the MFC, the “deliver by” time for the first order in your trip will be calculated and displayed on the trip page. You will only see the “deliver by” time for the current order in your trip. For example, if your trip has three orders, the “deliver by” time for the second order will be calculated and displayed only once you’ve delivered the first order. You can also find your “Deliver By” time on the delivery page for an active order.

Tips for improving your on-time rate

Don’t run errands or make unrelated stops in the middle of a delivery. Instead, go offline between deliveries when you need to use the restroom, grab a snack, fill up on gas, or any other time you need to take a quick break.
Fill up your tank with gas before starting your workday
Once you’ve been assigned an order, start picking up your orders as soon as possible
Leave the MFC immediately after you’ve finished picking up the order(s). Taking a long time to leave post-pickup is the most common reason for late deliveries!
Follow the delivery sequence provided by the app to ensure time-sensitive orders are properly prioritized

Remember, safe driving should always be your top priority.

Delivery Issues Reported

This is the number of customer-reported issues out of your last 100 orders. This may include instances where a customer reports not receiving their order. All issues reported by customers are investigated by our team first.

Tips for reducing customer-reported delivery issues

Be kind, respectful, and courteous when interacting with customers
For non-contact deliveries, make sure to follow the customer’s dropoff instructions provided in the app
For non-contact deliveries, clear and contextual delivery photos are essential, as they help customers locate their orders and confirm successful delivery.
- Ensure the order is clearly visible in the photo.
- Include context, such as the door or recognizable landmarks, and house or apartment numbers whenever possible.
- Double-check that the photo is well-lit and not blurry. If it’s dark outside, use flash when needed for clarity.
- Do not take the delivery photo until the order is in its final location. This means that if the bag is still in your hands, the photo should not be taken yet.

Scheduled Availability

Scheduled Availability represents the percentage of time over the past 4 weeks that you were available and/or making deliveries during your total scheduled hours.

How does my Scheduled Availability affect my experience on the platform?

Every Thursday, W2 Drivers can request shifts in the Driver app. Every Friday, those requests are granted in favor of those with higher scheduled availability over the preceding 4 weeks. To learn more about scheduling, click here.

How can I improve my Scheduled Availability?

Tips for improving your Scheduled Availability:

Only request shifts that you 100% plan on committing to. This means arriving on time and staying until the shift is over.
If you are unable to work one of your shifts, drop it in the app at least 24 hours prior.

General FAQs

Why do my stats look different each day?

Your stats now update in real-time based on your last 100 orders. This means they can change frequently as older orders roll off and new ones are added.

When will my stats update in the app?

On-Time Delivery Rate: Real time, immediately after an order is delivered

Scheduled Availability: Updates Weekly on Monday

Delivery Issues Reported: Updates Daily, refreshed every morning

Lifetime Highlights: Updates Daily, refreshed every morning

What if I just started delivering?

If you have completed fewer than 100 orders, your stats will be based on the total orders you’ve completed so far. Once you hit 100 orders, the rolling 100-order view will apply. If you haven’t taken your first delivery yet, you won’t see any data populating in your stats.

What should I do if I have feedback about this feature?

We’d love to hear your feedback! Scroll past your Weekly Summary to the Account Management section of your app and click Get Support → Share App Feedback.

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