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UDOT Feedback and Issue Tracker: Please submit all issues and feedback via the Feedback Form
Frequently Asked Questions
Q: My time sheet is broken and I can’t see my time or my team's time. What Should I do?
Q: My time sheet is broken and I can’t see my time or my team's time. What Should I do?
A: Ensure the selected group on all your work orders matches the Org from which the work order was created. If the wrong group is selected on a time entry it will cause the team timesheet to break.
Q: I’ve been sent to construction for the season. How do I get access to create work orders out of my construction org?
Q: I’ve been sent to construction for the season. How do I get access to create work orders out of my construction org?
A: You'll need resource sharing enabled. Contact your Region Analyst, or If they're unavailable reach out to atomsupport@utah.gov. Make sure to note the construction org you need access to.
Q: I just completed work on an asset and they aren't in the system. How do I add them?
Q: I just completed work on an asset and they aren't in the system. How do I add them?
A: Under the Resources tab here on the Knowledge Center navigate to training videos and watch the Creating An Asset videos. If you need additional help with creating assets you can reach out to atomsupport@utah.gov or you can also fill out our Atom - Request for Training to schedule a training for your station.
Q: Why are route and milepost (MP) required on work orders?
Q: Why are route and milepost (MP) required on work orders?
A: The location of your work is critical for reporting purposes. Route and MP data are used in reports for senior leadership, stormwater pollution prevention plans (SWPPP), and maintenance planning. These reports help allocate resources, secure funding, and highlight the valuable work you perform.
Q: Our station received a new piece of equipment, but I can't see it in my Atom inventory. Why?
Q: Our station received a new piece of equipment, but I can't see it in my Atom inventory. Why?
A: Atom pulls equipment data directly from Fleet every 15 minutes. Contact your Region's Fleet Manager to move the equipment into your stations org in Fleet, It should appear shortly after they make the change.
Q: Why do I need to attach assets to a work order?
Q: Why do I need to attach assets to a work order?
A: Attaching assets to work orders enables UDOT to lead the transportation industry by tracking work to specific roadway assets. This practice helps determine asset lifecycle costs, identify assets needing additional funding, and supports the future of Asset-Based Budgeting. It also provides leadership with data to highlight areas of need and showcase your valuable contributions.
How can I get more Atom training for my team?
How can I get more Atom training for my team?
A: Here on the Knowledge Center we have a plethora of material for you in the resources tab including training videos, step-by-step guides, and reference materials. You can also schedule a training session with our team by completing the Atom - Request for Training Form.
Why is entering accurate information on work orders so important?
Why is entering accurate information on work orders so important?
A: Entering accurate work order information including roadway assets, route and milepost (MP), LEM, and condition ratings—is essential for telling the story of the work UDOT is doing. The data entered every day provides a comprehensive view of statewide asset conditions, trends, and needs. This information helps UDOT advocate for additional funding where it's needed most by providing leadership with reports of the great work you are doing. Accurate data ultimately ensures that resources are used effectively and that the impact of our work is clearly demonstrated.
Q: Who is allowed to approve timesheets?
Q: Who is allowed to approve timesheets?
A: Atom entered timesheets must be approved by Station Supervisors, Area Supervisors, District Engineers, and Resident Engineers.
Transportation Technicians of any level are not allowed to approve any employees timesheet per policy FIACCT 11-17_00.
Q: I can't find a report with the information I need on it. What can I do?
Q: I can't find a report with the information I need on it. What can I do?
A: Reach out to a member of our team and provide us the details or report that you would like to see. A lot of times we already have a report developed that may fit your needs.
Q: I would like to see something on my Atom dashboard. What Can I add?
Q: I would like to see something on my Atom dashboard. What Can I add?
A: Your Atom dashboard is completely customizable to you. Many websites and reports can be added to your dashboard by entering a website URL into the embed link in the dashboard settings. If there is something additional you would like to see, please submit your idea to us and we can submit it to the developer for future enhancements.
Q: I have a new employee. How do I get them access to Atom?
Q: I have a new employee. How do I get them access to Atom?
A: To get an employee access to Atom they must be a UDOT employee and have a state-issued email account. Once that's in place, follow these instructions for your first time log in.
If the employee is in a non-typical position that requires Atom access, please contact our team with details about how they intend and need to use the system.
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