Canvas Contact Support

If you need technical assistance with Canvas, PCC’s learning management system at any time during the course, or to report a problem you can contact PCC’s 24/7 Technical Support Center at http://online.pasadena.edu/canvas-support.

You can get in-person help on-campus at the D Building Learning Assistance Center. Tutors at the center are trained to help students with CANVAS and its tools.

It is also helpful if you let me know what kinds of difficulties you encounter so that I can change the course for future students so they don't have the same issues.

• Canvas Student Help Page - "CONTACT SUPPORT" in upper right hand corner - Help available through live chat, phone ((844) 303-4497), email and more

• Canvas Student Guide

• Notification Preferences

• View Instructor Feedback

• Submit/Resubmit Assignment

• Name Change

Canvas Tech Tips

• Canvas Tech Tip #1 - USE G O O G L E CHROME BROWSER - Please be sure to LOG INTO CANVAS through the GO O G L E Chrome browser (https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en on a computer, or the CANVAS STUDENT APP on your phone or tablet.

  • Link to Canvas Student App on G O O G L E Play store - https://play.google.com/store/apps/details?id=com.instructure.candroid&hl=en_US&gl=US.

  • Link to Canvas Student App for Apple - https://apps.apple.com/us/app/canvas-student/id480883488

• Canvas Tech Tip #2 - If you are still having issues even though you are logged into Canvas through the G O O G L E Chrome browser then the next step is to CLEAR CACHE AND BROWSER HISTORY

• On your computer, open the G O O G L E Chrome browser

  • At the top right, click More (three dots, stacked vertically) .

  • Click History,

  • then click History again from the new menu that appears.

  • On the left, click Clear browsing data. ...

  • From the drop-down menu, select how much history you want to delete, select All Time. ...

  • Check the boxes for the info you want Chrome to clear, including; “browsing history", "Cookies and other site data", and "Cached images and files".

  • Click Clear data.

• Canvas Tech Tip #3 - If you have done all of the above and things still are not as expected, then restart your device and try to log in again.

• Canvas Tech Tip #4 - - If you have done all of the above and things still are not as expected, then contact Canvas Support.

• Canvas Tech Tip #5 - The above 4 tips should fix every issue, but Canvas support has also recommended RESET CHROME TO DEFAULT SETTINGS;

• On your computer, open the G O O G L E Chrome browser

  • At the top right, click More (three dots, stacked vertically) Settings

  • At the bottom click Advanced

  • Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults Reset Settings

  • Windows: Under "Reset and cleanup,” click Reset Settings Reset Settings

  • These steps won't provide a full reset. For example, some settings like fonts or accessibility won't be deleted.

• Canvas Tech Tip #6 - Set Pop Ups and Redirects to "Allowed"

• Canvas Tech Tip #7 - Set Cookies to "Allow All Cookies"

Canvas Tech Tip #8 - In the Canvas user account settings, click the trash can icon next to any Google reference as shown in this screenshot and then log out of Canvas.