Try this first

If your iPad isn't working correctly, there are several basic troubleshooting steps you can take to address common issues. Remember to back up important data before performing any significant troubleshooting steps to avoid data loss. Here's a list of steps to help identify and resolve problems:

1. Restart the iPad:

   • Sometimes, a simple restart can resolve many issues. Press and hold the Power button until the "slide to power off" slider appears. Slide it, wait a few seconds, and then press the Power button again to turn the iPad back on.

2. Check for Updates:

   • Ensure that the iPad's operating system is up to date. Go to Settings > General > Software Update and install any available updates.

3. Check Internet Connection:

   • Try connecting to a different Wi-Fi network or resetting network settings (Settings > General > Reset > Reset Network Settings).

4. Close Unnecessary Apps:

   • Close apps running in the background, as too many open apps may impact performance. Double-click the Home button to access the App Switcher and swipe up on the apps to close them.

5. Reinstall a problem app:

   • Sometimes an app crashes or fails to open. Hold your finger down on the app and delete it and reinstall it from Self Service. Some apps on student iPads cannot be removed.

6. Check that Location Services is turned on:

   • Go to Settings > Privacy > Location Services. Toggle On.

7. Clear Safari Cache (High School students only):

   • If Safari is acting up, clearing its cache might help. Go to Settings > Safari > Clear History and Website Data.

8. Free Up Storage Space:

   • Insufficient storage can cause performance issues. Delete unused apps, photos, or videos to free up space. Check storage usage in Settings > General > iPad Storage.

9. Reset All Settings:

   • If the issue persists, try resetting all settings. This won't delete data but will revert system settings to default. Go to Settings > General > Reset > Reset All Settings.

10. See the iPad support person at your school.