Troubleshooting

Issue during testing? Call NWEA MAP first! They will be the fastest to help teachers/proctor if something occurs with students trying to take a test:

NWEA MAP Support: 877-469-3287

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MAP Quick References

Refer to Proctor Guide and Proctor Testing Tips for additional info from NWEA Map..

If any issues arise during testing, contact your campus MAP testing coordinator or campus administration immediately. 

• Schoolwide Emergencies: If a schoolwide emergency disrupts testing, ensuring student safety is the top priority. Students should leave their tests where they are and follow the school’s emergency procedures. Testing staff should not instruct students to log out of their tests. Once the emergency has been resolved, students should resume testing when instructed to do so. If testing cannot be resumed on the same day, students’ test tickets should be suspended. Then students may resume testing on the following day. Students will resume the test from where they left off. Test questions previously responded to will be locked. 

• Power Outages or Other System Interruptions: If a campus loses power or internet connectivity during testing, the campus should determine whether to release students or have them remain in the testing room until the outage has been resolved. If students are released from the testing room, students may resume testing the following day. Students will resume the test from where they left off. Test questions previously responded to will be locked.