Critical River - AAA Customer Portal / Enterprise Data Integration Project

Led a complex technical delivery initiative to develop and integrate an AAA customer portal, coordinating multiple data sources, technical teams, and delivery processes to improve customer access to information and create a more reliable digital experience 

Problem Statement
AAA needed to modernize its customer-facing portal and bring together information from multiple underlying systems and data sources. The challenge required coordinating business requirements, application development, system integration, infrastructure, testing, and deployment while minimizing disruption to existing operations.

Review
I provided technology leadership for the Critical River initiative, serving as the strategic bridge between business objectives and technical execution for a complex customer-facing digital transformation. Directed cross-functional teams through the full technology delivery lifecycle, including requirements, solution design, development, integration, testing, deployment, and production support. Established an Agile and iterative delivery framework that improved visibility, accountability, and coordination across business and technology workstreams.

Established DevOps-oriented practices supporting source control, environment management, testing, defect resolution, and deployment. Leveraged Microsoft Project, Azure DevOps, Jira, GitHub, SQL, and Microsoft collaboration tools to strengthen delivery governance, manage dependencies, and maintain visibility into project status, risks, issues, and milestones. Oversaw integration between the customer portal and underlying enterprise data sources, ensuring technology decisions remained aligned with business requirements and customer needs.

Proactively managed technical risks, stakeholder expectations, and production readiness while coordinating business and technology teams toward successful delivery. Applied structured governance, executive communication, and disciplined change management to identify issues early, accelerate resolution, and reduce deployment and operational risk. The initiative established a scalable foundation for continued digital delivery while demonstrating the ability to align technology strategy, operational execution, and business outcomes.