Privacy Policy

Effective Date: 18th August 2025
Business Name: Flourishment Wellness
Contact: hollyjo@flourishment-wellness.com

At Flourishment, I respect your privacy and am committed to protecting your personal data. This policy explains what information I collect, how I use it, and your rights.

1. What Information I Collect

I may collect and process the following information when you use my services:

• Personal details (name, email address, phone number, date of birth).

• Health information (medical history, test results, symptoms, lifestyle details).

• Payment information (where applicable, processed securely via third-party providers).

• Website usage data (cookies, analytics, browsing information).

2. How I Use Your Information

Your information may be used for:

• Providing nutritional therapy, coaching, and wellness services.

• Interpreting functional tests and creating personalised health reports.

• Sending resources, updates, or newsletters (if you have opted in).

• Business administration (invoicing, client records, follow-ups).

• Legal and regulatory obligations.

3. Legal Basis for Processing

Under GDPR, I rely on the following bases to process your data:

• Consent – when you provide clear agreement (e.g. subscribing to a newsletter).

• Contract – when processing is necessary to deliver services you request.

• Legal obligation – where required by law (e.g. tax records).

• Legitimate interests – to improve services, business security, or website functionality.

4. Sharing Your Information

Your personal data is confidential. I will never sell or share it with third parties for marketing. Data may be shared only with:

• Trusted service providers (e.g. payment processors, testing labs, email platforms).

• Medical professionals (only with your consent, e.g. referral letters).

• Legal or regulatory authorities, if required by law.

5. Data Storage and Security

• Your records are stored securely on encrypted systems.

• Health records are retained for 7 years (as required for registered practitioners).

• After this period, they will be securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access a copy of your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion (“right to be forgotten”), where applicable.

• Restrict or object to processing.

• Withdraw consent at any time.

• Lodge a complaint with the ICO (Information Commissioner’s Office) if you are unhappy with how your data is handled.

7. Cookies & Website Tracking

My website may use cookies or analytics to improve user experience and monitor website traffic. You can disable cookies in your browser at any time.

8. Updates to This Policy

This privacy policy may be updated from time to time. The latest version will always be available on this page.