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Depending on the tour, you may be required to make purchases on behalf of your guests. In these instances, you will be provided with an ExperienceFirst credit card. Please follow the reconciliation processes below within 24 hours of making any purchase.
STEP 1: Set up your Divvy card
STEP 1: Set up your Divvy card
You will be added to the list of card users by our finance team and receive an email invitation to join BILL Spend & Expense. This will be sent to the email that you use to sign into your Bob account (i.e. the email you gave us when you onboarded into our systems).
Get started by setting a password to log into the online portal and provide any details required.
A member of the operations team will provide you with a physical card, called Divvy.
You will also be sent a 'card policy agreement' to sign agreeing to the guidelines and procedures for the correct use of company cards
STEP 2: Download & login to the Bill App
STEP 2: Download & login to the Bill App
On the Apple App or Google Play store, search for BILL Spend & Expense (Divvy). Download the App to your smartphone and login with the credentials you created in STEP 1.
You will be asked to add two-factor authentication (this is for security purposes). You can either utilize an authenticator app on your phone (if you have one) or provide a phone number for text message authorization.
STEP 3: Use the card and upload receipts
STEP 3: Use the card and upload receipts
Use the physical Divvy card provided for all tour related expenses, this may include entrance tickets, transport or food. The exact expenses you should cover on behalf of your guests will be provided to you in the specific tour resources pack. If you have any questions at any time, don't hesitate to reach out to a member of your local operations team.
You MUST collect two receipts for the purchase:
The itemized receipt (i.e. the detailed receipt that shows what you paid for); and
The credit card receipt (i.e. the proof of purchase with the transaction amount for the card).
Example of an itemised receipt
Example of a transaction receipt
Upload both receipts directly in the Bill App (you can do this by taking a photo in the app) and include: the category, location and a memo.
On the home page, click the plus button in the center bottom of the screen.
Click on the option for "+receipt" and take a picture of the receipts, one at a time.
Relevant categories are:
Tour related transport
Attraction tickets
Your memo should be in the following format.
Your name - tour code - departure date and time - purpose of receipt - amount and currency
Example: Name - 20231230-3809892 JFK - 15:00 - 12/30/2023 - 76 USD
Your friendly global finance team at ExperienceFirst includes:
Nick Masters, Head of Finance
Nick Masters, Head of Finance
London based Harry Potter enthusiast 🤓. Hobbies include: travelling with friends, eating and cooking good food, cycling, running and yoga.
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