Eiffel Tower Tour

This information applies to English Eiffel Tower Tours, both Climbing and Elevator 

-Tours are to be done on the ground floor (before buying the tickets)

-Guiding is not allowed on the first floor (Just a small break for the toilets)

Guests who purchased a Summit upgrade must continue to the top once they reach the second floor (2FL).

Guests who purchased a second-floor tour (2FL) will continue with the guide in order to have the monuments pointed out to them as if they're having a tour of the city from the sky.

Ensure to provide a detailed introduction, setting expectations for how the process will work, before you start your tour.

If you have a mixed group (guests with tours to both the 2FL and Summit), only a 2FL ticket should be purchased for yourself.  Be sure to add the ticket for you to the total number of tickets needed to be purchased for the 2FL.

If it happens that everyone in your group has purchased a Summit upgrade, it is acceptable for you to purchase a Summit ticket for yourself as well.  If this is the case, it is necessary to write a comment in the Checkin App explaining this because the numbers in the Checkin App will not take into account the additional amount....

Updated Process for Cash Refunds (Eiffel Tower Tickets)

If you receive a cash payment due to a ticket discrepancy, please follow these steps:

1.  Transfer the equivalent amount in EUR to the company’s Wise account using the details below:

• Beneficiary: CityTour1 International LLC

• Bank: TransferWise Europe SA

• IBAN: BE45967156560689

• SWIFT/BIC: TRWIBEB1

• Bank Country: Belgium

2. Submit Documentation:

• In Divvy/Bill: Attach the bank transfer receipt.

• Memo Line: Include the following details:

"[Guide handle] - Accidental spend on company card - reimbursed to company Wise account [date of transfer] - €[Amount] EUR"

3.  Email Confirmation:

• Send the payment receipt to Margarita at: margarita@exp1.com