Santiago Bernabéu - Real Madrid Logistics
Audioguides
📍 Where do I pick them up?
Before each tour, you’ll need to collect the equipment from the storage unit located at:
📌 Calle Doctor Fleming, 16
(Just behind the Mercadona, 5 minutes from the stadium)
➡️ Cristina will send you an email to activate your account.
You’ll need to download the M3Storage app on your phone and create an account.
Once your account is set up, you’ll see an image with access keys—just tap on them to enter.
🔐 Our unit is number 1014, located down the stairs (photo attached).
🎒 What’s in the bag?
22 radio guides for the visitors
1 radio guide for you
25 disposable earphones (visitors can keep these)
5 special black earphones for people with hearing aids (these must always be returned)
🎧 How to use the radio guides?
Turn it on
Select a channel (make sure it's different from other guides if there's more than one)
Hand out the audioguides, ensuring everyone is on the same channel
Remind participants at the beginning of the tour that they need to return them
Put on your earphone and start the tour
✅ IMPORTANT:
Each guide should take only one bag, even if multiple tours are happening at the same time.
If a guest switches from one language to another please make sure that they have received the appropriate audioguide gear from their new guide.
🔁 After the tour:
Collect all the radio guides
Return the equipment to the same storage unit
Close the main door everytime you leave the storage
Panoramic view recommendations
Right before reaching the panoramic view, there’s a photo spot. You can give a few minutes there for pictures, but try to keep the group moving.
For the panoramic view, it's best if everyone sits together in the same stands, do the explanation there and take photos. The stands on the right side are usually the emptiest.
If you notice someone with reduced mobility, be sure to inform them that from the VIP area onwards, there are no elevators or escalators. It’s important to let them know in advance, as walking is required.