If you are concerned about anything online, speak out. Speak to your parents, an adult at school, or call the Childline on 0800 11 11 or check their website for information:
Secondary: https://www.childnet.com/young-people/secondary
Primary: https://www.childnet.com/young-people/primary
School councillors team: Pastoral@europaschool.uk
Questions S1 to S3 asked in a survey:
This is not a straightforward question to answer, but some steps you should take to stay safe:
1. Choose a strong password and do not share it. Choose a different password for different apps/applications.
https://www.howtogeek.com/195430/how-to-create-a-strong-password-and-remember-it/
2. Always log out when you work on shared computers/devices
3. Enable fingerprint/code protection on your phone. If you lose it, make sure no-one can access your apps.
3. NEVER share logins/passwords/bank account details over the phone, no matter how credible the story sounds. Hang up, and call the company back. Often you will find it was a phishing call.
4. Attachments: don't open attachments, unless you know the sender and the email does not look funny.
5. Make sure you have an up-to-date virusscanner on your computer/device:
https://www.ncsc.gov.uk/guidance/what-is-an-antivirus-product
There are some good free ones out there, for example Clamwin. For your phone/tablet you usually don't need one if you only download from the official appstores (like google play).
6. Back up! Make sure all your precious stuff is somewhere not connected to your usual devices. Like on a memory stick, or in the cloud, so that if ransomware gets on your computer, you can just reinstall your computer and don't need to worry about your files/photos.
Follow step 5 and 6 in the question above. When you do have a virus, a good virusscanner can usually remove it. At worst, you can wipe your harddrive and reinstall your operating system. It sounds a lot harder than it is, visit school tech support if you need any pointers!
Apps should have an age rating, so check the age rating and speak with your parents or someone else that knows the app. Some apps are more open for abuse. Remember, you can always uninstall apps!
From the survey we can see that your most serious concern is online bullying. If you get a nasty message via an app do this:
Screenshot it and save it.
DO NOT RESPOND
Get a trusted adult involved immediately - do not deal with abuse alone!
Report the message:
You can send reports to WhatsApp by contacting from inside the app. On Android: Simply go to WhatsApp > tap More options > Settings > Help > Contact us. On iPhone: Simply go to WhatsApp > Settings > Help > Contact Us.
Instagram: To report someone's account, go to their profile and click next to their username. Select Report user. Then click the type of account you want to report and follow the on-screen instructions. To report a post, click below the post. Then click Report inappropriate and follow the on-screen instructions.
Google: forward to your form tutor, councillor (Pastoral@europaschool.uk) or data manager (a.mcwade@europaschool.uk)
Snapchat - To report someone’s Snapchat account, press and hold on that Snapchatter’s name, tap “More” and tap “Report”. To report a Snap or Story you see on Snapchat, press and hold on it until 🏳️ appears at the bottom of the screen. Then tap 🏳️ to let Snapchat support know what’s going on.