Sandeep Singh: Our Civilian Persona
About Sandeep: Sandeep (32) is a delivery dispatcher by day, earning $21 per hour and rideshare driver working mostly in the evenings. He has a high school diploma with some postsecondary coursework and years of varied experience across retail, banking, and building maintenance. He considers customer service to be one of his top skills. His primary goals and dreams: After 10 years of working at hourly rates, during odd hours, in many frontline industries, Sandeep is interested in making a career change to an “office job,” preferably in IT or customer service. He wants to start a family and have more flexibility on evenings and weekends, with a stable income and retirement options. Sandeep heard that there are many jobs in manufacturing, and is considering that as an alternate career pathway as well. What he values in his professional life:Sandeep values having an employer who recognizes his varied skills, obtained through working in diverse industries. He is a lifelong learner, and is looking to gain in-demand skills, leading to upward mobility. He strives to have work-life balance and values flexibility and opportunities where he can grown and learn.His challenges and pain points:Sandeep is motivated to make a career shift, he knows his strength lies in customer service, but is struggling to take the next step. He struggles with how to organize his online resume. He does not think employers in an office setting, such as customer service in an IT firm, will see his experience in retail or banking as valuable or transferable. Since most of his work has been hands-on or over the phone, he worries about his lack of digital skills.
