Below are some frequently asked questions regarding technology at ECR.
Students are encouraged to use the "live chat" link on their Single Sign-on dashboard to contact the tech office from 9am-3pm.
Phone: (818) 595-7517
Email: techsupport@ecrchs.net
Monday - Friday: 7:30am - 3:00pm
Saturday: 8:00am - 12:00pm
Link on student SSO dashboard
School Days 9am-3pm
Before having you come to campus, we will do our best to resolve your issue remotely or over the phone. If you are having an issue, please contact the tech office during our office hours. If necessary, we will ask you to come to campus. Remember, face masks must cover your nose and mouth and be worn at all times while on campus.
If you do not see this course on Canvas, please sign in to Canvas, then follow this link https://ecrchs.instructure.com/enroll/NCC3PE to enroll on the course.
If you have a USB cable that connects to your printer, you can plug that into your school laptop to print. If you do not have a USB cable, save your file to OneDrive or a flash drive. Open the file on a different computer that can print to print your file.
If you are experiencing a temporary internet outage, please contact your teachers as soon as possible. Many students have found success using cellular data from their smartphone in order to still attend and participate in class.
ECRCHS has a limited number of hotspots available to families without an internet service provider at home. Students must qualify for free and reduced lunch and complete the hotspot application to determine if they are eligible for a hotspot. Hotspots are available on a first-come, first-serve basis and are limited to one per household. Please contact the tech office to obtain the hotspot request form.
Spectrum is offering a free 60 day internet plan for households with K-12 students with waived installation fees and is opening it's Wi-Fi hotspots to the public for free without data caps or fees.
https://www.spectrum.net/support/internet/covid-19-internet-offer-students
Due to the several security flaws and privacy concerns with Zoom that have led multiple school districts and companies to ban its use, we cannot allow it on our school network or school computers. Please use Microsoft Teams for video conferencing.