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Welcome to the ECRCHS Student Technology Resources!
El Camino Real Charter High School is committed to the continued and consistent education of students. We have compiled resources to help you learn about the programs, software, and websites used at ECR.
The COMMON TROUBLESHOOTING STEPS listed below will solve many technology issues.
How can I contact the tech office?
For questions or help with technology, please do not hesitate do reach out to the tech office for assistance. Students are encouraged to use the "live chat" link on their Single Sign-on dashboard to contact the tech office from 9am-3pm.
Here is the contact information for the tech office:
Email: techsupport@ecrchs.net
Phone: (818) 595-7517
Tech office hours:
Monday - Friday: 7:30am - 3:00pm
Saturday: 8:00am - 12:00pm
Live Chat with the tech office!
Link on student SSO dashboard
School Days 9am-3pm
Showcase School
El Camino Real Charter High School has been named a a 2020-2021 Microsoft Showcase School.
Resources
Please use the left navigation bar to navigate our resources.
Can I come in to the tech office?
Before having you come to campus, we will do our best to resolve your issue remotely or over the phone. If you are having an issue, please contact the tech office during our office hours. If necessary, we will ask you to come to campus. Remember, face masks must cover your nose and mouth and be worn at all times while on campus.
Common troubleshooting steps
Most laptop issues, including issues with Internet or Wi-Fi, laptop performance, the keyboard, and more can be resolved with a hard reboot of your laptop.
Unplug your charger if it is plugged in.
Hold down the power button on your laptop for about 30 seconds.
Wait an additional 30 seconds. This should perform a "hard reset" of the hardware on your computer.
Plug your computer back in, turn it on, and sign in. If you were having internet issues, make sure your Wi-Fi network and Global Protect connect.
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