Embedded Files
MacOS - Wifi and Networking
MacOS - Wifi and Networking
IMPORTANT:
These steps will require you to be compliant with the Network Access Controls (NAC) instituted in Q3 2022.
If you are using a brand new MacBook / iMac and having troubles accessing the internet while on phswifi3 (or failing to connect to it at all), please contact systems for help.
1. From your Mac, open the System Settings app and select Wifi on the left-side menu pane. Look for phswifi3 and select Connect as shown above. Note that you should specifically be using phswifi3 and not any of the other ones, which are reserved for non-user-facing devices and equipment.
2. You will be prompted for your MGB credentials, the same login you use for accessing HR and other institutional apps / sites -- not your Google account.
Enter the MGB credentials accordingly and click OK to proceed.
3. Upon first connection, you may receive a warning pop-up window with the title "Verify Certificate" [as shown in the screenshot beside this] about the security certificate for this network.
Feel free to dismiss this message by clicking Continue, or permanently dismiss it for future sessions by clicking Show Certificate and checking the box that reads "Don't show this again" or an option to that effect.
MacOS - Wifi Troubleshooting
MacOS - Wifi Troubleshooting
If you are having trouble connecting to phswifi3 (or any WiFi network):
Please try forgetting the connection and then reconnecting.
Apple menu [top-left corner of screen] > System Settings or launch System Settings from the dock.
Select Wi-Fi in the sidebar.
Click Details next to the network you're using.
Click Forget This Network, then click Remove to confirm.
If you are able to log into phswifi3, but no sites / connections actually load while using it:
Press cmd + spacebar to open Spotlight Search.
Type 'Falcon' and you should see an app called Falcon as the first result, if properly secured for DFCI network connectivity. See the screenshot beside this step for an example. If your result is a website or anything besides the CrowdStrike Falcon app, contact systems immediately.
Press the return key or click Falcon to launch the app.
Result as shown in the Spotlight Search bar
4. If any of the three items in the list have an X beside them instead of a checkmark, we need to fix one or more component(s) of the program to make the network un-restrict your device.
Click Configure Settings and navigate through all provided remediation steps on-screen to resolve the problem. It should be very straightforward to do.
NOTE: If your issue is that "the sensor is not cloud connected," you may need to use the DFCIGuest network to have the application 'phone home' to MGB before reconnecting to phswifi3 and trying again.
5. Example: if our "sensor is not operational" as seen in the previous screenshot, and we click Configure Settings, we just click Setup, then Allow (when prompted for network filter access). Keep clicking Continue or enable any additional features if needed until we return to the Falcon app status menu and have all 3 checkmarks.
6. Keep clicking Continue or enable any additional features if needed until we return to the Falcon app status menu and have all 3 checkmarks as shown:
To forget a network that you've joined before, but aren't currently using:
Launch System Settings.
Select Wi-Fi from left-pane sidebar.
Scroll down on the right, and click Advanced to see the networks known to your Mac.
Click the "more" button next to the network, click Remove From List, then click Remove to confirm.
Windows - Wifi & Networking
Windows - Wifi & Networking
Unless already prompted to join a network, click the wireless icon in the bottom-right corner of your screen near the clock. It may also be displayed with an X if you are not connected to an existing network.
In the available wireless networks, find phswifi3. Click Connect.
When prompted for the username and password, enter your Partners/MGB credentials, e.g. az123.
Click OK and once you're given a warning about the network or certificate, you can click Connect to proceed.
You should now be connected! If anything seems to not be working, contact systems@ds.dfci.harvard.edu via email or contact the IS Help Desk.
Windows - Wifi Troubleshooting
Windows - Wifi Troubleshooting
If you are having trouble connecting to phswifi3 (or any WiFi network), please try forgetting the connection and then reconnecting.
Press windows key + i to open the Settings app.
Navigate to the Network & Internet tab and click on Wi-Fi.
Click on Manage known networks.
Click the Forget button next to a network to delete it.
Wait 30 seconds, then try adding the connection back.
Test connectivity, and if it's still not working, try using DFCIGuest + the VPN to help narrow down the root cause.
Report findings to systems@ds.dfci.harvard.edu and our on-site support should be able to remediate.
MacOS VPN
MacOS VPN
When working off-campus, the VPN (Virtual Private Network) is needed to access most systems and applications. If you aren't able to connect to something from home while disconnected from VPN, the first thing to ask yourself is: does it work while on VPN?
The purpose of a VPN is to protect your personal data, hide your IP address when you use the internet, and grant access within MGB firewalls that protect infrastructure from the outside world. Once you are logged onto the VPN, your device functions over the network as if you're on-campus plugged right in, and you can access any internal server / site the way you would from your office.
Mac users should already have the Cisco Secure Client VPN application installed on their device after initially setting it up for the first time.
For BYOD (Bring Your Own Device) machines (also known as 'personally-owned computers') frequently used by summer students and/or affiliates, you may need to complete additional setup steps.
Kindly reach out to our team at the earliest possibility to ensure that is done correctly and you understand the implications and risks/responsibilities involved.
Go to Finder > Applications > Cisco (folder) > launch Cisco Secure Client.
Ensure you have the dropdown menu selected as:
MGB-SSE-VPN - TLS - Auto Select NearestEnter your MGB credentials when prompted and respond to any multi-factor authentication prompts necessary to proceed.
Please visit DFCI Online (Intranet) for more information, or contact us with specific questions via email at systems@ds.dfci.harvard.edu.
Windows 11 VPN
Windows 11 VPN
whoops, instructions still in progress! Check back soon and reach out to us with any questions in the meantime.
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