Shipping Policy

We want to make a seller’s life easier, especially when it comes to shipping! 

Drip makes it simple and easy to ship out orders to your customers with built-in Shippo integration. You can download shipping labels, share tracking information, and chat directly with your customers via the Drip messaging tool.

Below are some videos we have created to show you how to use our shipping functionality.

Please take a few minutes to watch each video.

Shipping Times

Orders must be shipped out within three (3) business days of the live stream or purchase date and have tracking information included. Exceptions to this rule are sellers who have established shipping schedules, which need to be explicitly written in their seller bio on their Drip profile page and communicated to buyers live on stream.

Shipping Protection

Drip will not refund sellers for items that are damaged in transit due to poor packing or the use of improper shipping materials. 

It is the seller’s responsibility to ensure that they are equipped with quality shipping materials to allow for an order to safely and securely reach its destination. Be sure to interact with fellow sellers in the Drip seller community on Discord to get ideas on shipping materials that might be best suited for your needs. Drip manage cases of missing or damaged items on an individual basis. If we observe a consistent pattern of misuse, especially with valuable items lacking insurance, sellers may be held liable for the full purchase amount of those affected items. Drip is not liable for uninsured missing or damaged items valued over $1000 

Shipping Add-ons

Sellers should add the use of Signature Required and additional insurance for items valued over $500. While these add-ons come at an additional cost to you, it is a great measure of protection for both buyer and seller. Both of these add-ons can be selected for purchase by clicking on Custom on your customer’s order. Click on the box next to the description of the add-on to secure it to your label purchase.

Refunding Your Label

Did you make a label by accident? Don’t sweat it. Click the box to the left of the customer name and then Refund Label at the top of the screen. If your label is eligible for a refund, the funds will return to your available balance for withdrawal within 14 days.

Proper Weight Input

Sellers are required to accurately input the weight of each item sold on Drip. Sellers must provide the actual weight of the product. Drip may verify weights through audits or customer feedback, and penalties may be imposed for consistent and intentional inaccuracies. While Drip will work with the seller to reimburse all reasonable shipping requests, Drip reserves the right to decline any and all shipping reimbursements without further explanation or reasoning. 

Use of Other Shipping Sites

Sellers are welcome to use another shipping platform if preferred. If you do use an outside shipping platform, it is mandatory to return to Drip to mark the order shipped and include tracking information for the shipment within three business days of live stream or purchase date. Check out this video on how to add tracking and marking your order as closed:

https://loom.com/share/966528027c2a40e79f17b366cdf131ca

Shipping Costs

Shipping costs are managed directly through the Shippo integration on Drip within Orders.

All you need to do is create your shipping label and print it FREE for shipping $5 and under.

When a seller offers a giveaway or consultation prize, customers are not responsible for any additional shipping fees unless they choose to expedite their order as an upsell. If the shipping costs for the item exceed those of a standard product, the seller is responsible for these additional costs. Sellers may opt to include shipping costs in the price of the product or prize.

If you are shipping a special item/package and it exceeds the Drip allotted amount, please create a ticket in support-chat in Discord and Drip will reimburse the difference for shipping costs. Please note that Drip reserves the right to decline any shipping reimbursement requests. If you are using another shipping service to ship your orders and want to make sure you will be able to receive reimbursement of the item, please reach out to sellersuccess@dripshop.live. This will help prevent any concerns related to shipping costs. 

Shipping Issues

Having an issue with shipping an order? Please reach out to us at sellersupport@dripshop.live and we will make sure that we can get things squared away for you ASAP.

Frequently Asked Questions

Q: How do I view orders after a live stream?

Watch this video or review the instructions below.

• • To view orders, click the arrow next to your profile picture in the top right corner of the Drip homepage. When the drop-down appears, select Profile.

  • Next click on the Orders tab and select Sold. Here you can review the product(s) that were purchased during your stream along with the customer(s) name and shipping information.

  • Once you have shipped your items, return to this page and click the three dots to the far right of the item and select Add Tracking and Mark as Shipped to complete the shipping process.

Q: How do I contact a buyer after a stream?

A: From your host Profile, click on the Orders tab then Sold. For each item sold, you will see a set of three dots to the far right of the item. Clicking the dots brings up a sub-menu, select Send Message.

For additional details on shipping on Drip, please visit this page: 

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4. Shipping out your orders