Shipping Change FAQ (Dec 8th) 

Overall Shipping

So no more free shipping at $25+?

Correct, no more free shipping as of December 8th.

It’s not based on the weight of the item, right?

Currently no, but we may move to a weight system in the future.

Why can't we charge by weight?

Not all streamers use the weight option on products. Before we can create a shipment system based on weight, this would need to be enforced this more widely.

Does the shipping cut off at any point, or is it $.50 per purchase? If it doesn’t cap at a certain amount, why not?

We are still looking at different ways to cap it.

How does the new shipping policy keep us competitive vs. other platforms?

Our shipping still remains the cheapest vs our competitors in the market.

What if they buy from the products page? Is it $4 per item even if the shipment hasn’t gone out yet?

Yes currently this is the case. We hope to release more features to help with this in the future.

So is it per item after the first purchase?

Yes if you have a quantity of 2 that is $1 of shipping.

International Shipping

Any update on disabling international purchases?

International shipping will be disabled by default - you will need to enable it to offer it.

Giveaway Shipping

Any update on when giveaways will start charging?

This will be live on Dec 8th.

what do buyers cover for shipping cost of a giveaway?

Depends on how many purchases were made in a stream. If 0 purchases then shipping is $4.

If multiple purchases in the stream it will just be an additional .50

Are giveaway's gonna be charged to the buyer or seller? If we are trying to match or be in the same ballpark as our competitors…. The sellers get charged that on the competitor's platform. 

Buyer

Local Pickup Feature

Is local pickup available?

This feature will be available on Dec 8th.

Shopping Cart Feature

Any word on a shopping cart rather than shipping on individual items being purchased?

Shopping cart will go live by late next quarter. In the meantime, you can experience cart-like capabilities such as being able to pay lower amounts for each subsequent purchase in a stream. We’re also looking into allowing users to pay only for a shipment from a streamer l

Top 250 Buyers

Will the Top 250 buyers still receive free shipping?

We have opted to sunset this as a reward and will continue to look at opportunities to celebrate the loyalty of the users who buy the most on the platform.

Beta Test

How can I beta test new features?

Simply drop your email in the dedicated channel on discord to be invited to our beta test app and use the app as a customer.

This helps us to learn about bugs as we need as many people using the app as possible.