*Students should not log into their Chromebooks, they should select the MAP app from bottom left corner of screen and ....remember to provide students with session name and password

NWEA MAP

*Resources shared from NWEA.org

Link to Training Videos

Download Proctor Guide

Download Quick Start

Download Troubleshooting

Here are some quick start directions to get your test started...........

Teachers: Log in HERE

Manage Test Sessions
Test My Class
Select class/Test Now
Select All Students
Assign Test
Select test/Assign
As students log in, click "Confirm Now"

What do I do if a student needs to leave in the middle of a test?

Troubleshooting During MAP Testing

...from NWEA

Symptom

Students see a "Please raise your hand" message, white screens, or other connectivity issues during testing.

Explanation

White screens during testing usually indicate an issue with student's browser communicating with the MAP Growth testing servers.

Solution

To enable the student to continue testing:

The following steps will assist proctors in getting students back into their tests when errors occur. If one step does not resolve the issue, continue to the next step.

Wait for the item to load: During loading of a test question, the system is gathering necessary student and test information (such as previous RIT range, goal information, etc). Some items may take longer to load than others, and thus may appear as a blank or white screen. Waiting a few minutes may resolve this issue.
Refresh the browser: Use the appropriate keyboard shortcut to attempt to reload the item, see image below:

Proctor interrupt:
- Interrupt the student's test from the student's computer.
- Enter the Proctor Pin found in the upper right of the proctor's test session screen.
- Select Resume Test.
If the student status is Testing, suspend and test again:
- Suspend the student's test from the proctor's computer.
- Close the testing browser or app, using the appropriate keyboard shortcut if necessary.
- Select the student and choose Test Again from the proctor's computer.
- Reopen the testing browser or app, and the student should be able to sign in.
If the student status is Confirmed or To Be Confirmed:
- Close the testing browser or app, using the appropriate keyboard shortcut if necessary.
- Select the student and choose Do Not Confirm from the proctor's computer.
- Reopen the testing browser or app, and the student should be able to sign in.

Troubleshooting frequent white screens and other possible connectivity issues:

When you experience frequent issues that are disruptive to your testing schedule, the below steps should help.

Close the Lockdown Browser after every test session:
Your computers may time out the secure connection if you leave the Lockdown Browser open for extended periods of time. If you experience this issue, we suggest closing the Lockdown Browser after every test session.
Verify your network configuration:
If students frequently get white screens, slow items, or other test interruptions that are preventing successful testing, there may be something in the school or district's network interfering with or slowing down MAP traffic. Here are some things that your school or district's IT department can check:
- Check the firewall settings. See Firewall in the MAP Help Center.
- Verify sufficient bandwidth for testing. See Bandwidth and Wireless in the MAP Help Center.
- Avoid using bandwidth-intensive services (like music or video streaming) while students are testing.
  - One way to tell whether bandwidth may be a concern is to play this school-appropriate sample video while no testing is going on, and then play it again while students are testing. If the video plays well when no students are testing but is blurry or stuttering during testing, then this can indicate a saturated connection during testing.

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