Topic 5 : Making a request and Apologies
To ask guests to lock their rooms before going out.
Housekeeping : Please lock your room when you go out.
Don’t forget to lock your room.
Housekeeping : may remind guest to leave a key at the front desk.
Housekeeping : Please drop your key at the counter.
Please drop your key here.
The most important manner for housekeeping is making apology in certain situations,
for example:
Excuse me, please. When you walk through the guests.
Say “thank you” when guests making a way for you.
Housekeeping should keep in your mind to say “I’m sorry” or Oh! Sorry, sir. When you do something that is not right.
These are a few words which housekeeping should keep in mind and say it in a proper manner.
Hello !
Thank you.
Sorry.
Can I help you?
Let me help you.
Please.
Housekeeping should keep in mind that guests or tourists need to be well-situated.
Therefore, you should work with full effort, hospitality and be honest to impress all the guests. Your good performances will make you a quality housekeeping.