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CQC is the independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
CQC monitor, inspect and regulate services and publish what they find. Where they find poor care, they have the power to take action and enforce improvments.
At CPA we pride ourselves at being the best in the industry. Don't believe us... Check out the Official CQC report
CPA are delighted that we have received a Green Mark Level 3 accreditation! Green Mark provides an internationally recognised environmental certification for companies that want to assure their clients and employees that they are conducting business to recognised environmental standards.
Through the online portal, we submitted information about the business, answered questions and provided supporting evidence, the answers were then reviewed by an auditor, and we were awarded a Green Mark Level 3! Through the process Green Mark helped us create a framework to make sure we have the correct tools to monitor and reduce our emissions going forward, as well as communicating internally and externally how we are doing this.
After becoming certified Green Mark sent us a certificate, window stickers and some digital materials to share the news of our accreditation which we now proudly share and display throughout our business and to our clients.
Here are some of our environmental policies:
- CPA will aim to continuously improve the environmental performance and integrate recognised environmental management best practice into our business operations.
- Measure and take action to reduce the carbon footprint of our business activities to meet our objectives and targets.
- Manage waste generated from the business operations according to the principals of reduction.
Complaints
Complaints
As a service user or anyone that has been in contact with services provided by CPA you have a right to raise complaints. This may be done by contacting CPA direct at hello@cpa.healthcare
OR
You may wish to contact CQC direct on Contact us - Care Quality Commission (cqc.org.uk)
The Process
The Process
If a complaint is sent directly to CPA we will follow our complaints procedure policy. The key points of this policy are
All complaints or concerns will be treated confidently and on a case by case basis.
Once we have been informed of a complaint, we will acknowledge receipt within 24 hours.
An investigation will be launched and may take up to 14 days approximately, depending on the severity of the complaint.
On conclusion of the complaint, we will forward our findings and solutions. If you feel the investigation wasn't in-depth enough you may appeal our findings.
In the event of a serious allocation we will refer ourselves to CQC for review.
If a complaint has been raised direct with CQC, we will be informed and required to conduct an investigation. The completed report including solutions and lessons learnt, will be returned to CQC for review.
CQC will manage the compliant to completion.
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