Emergency Procedures

The agency staff will implement appropriate actions for clients in an emergency situation.

1. Medical emergency or life-threatening situation:
   • Call emergency rescue services (911) or direct a member of the family to call
   • Stay with the client until the emergency rescue service arrives
   • Call your manager and report the emergency situation, only after help has arrived
2. Change in the client condition:
   • Any changes in the client’s condition will be reported immediately to your manager
   • The manager will determine the appropriate intervention for the client and instruct the caregiver
3. Death of a client:
   • If the client passed away when the caregiver is present, or is found dead by the caregiver, the manager is to be contacted immediately. Managers will instruct the caregiver in appropriate interventions and will contact family members and the coroner’s office.
4. Client does not answer the door and the Caregiver has reason for concern about the Clients safety:
   • Call the manager and report the situation
   • Summon appropriate assistance as directed by the manager to gain entry into the home and verify that the client is safe