Participant Complaint Resolution (Required)
- Patient/Client Grievances
- Your complaint or problem is important to Compati Home Care. Our goal is to assist clients in returning to their maximum level of functioning and to provide all services possible to help them stay at home in their usual and customary surroundings.
- We will give full consideration to a problem or complaint and make an effort to resolve each issue in an agreeable manner. Compati Home Care will assure that you will have the opportunity to voice grievances and recommend changes in services and/or policies without discrimination, coercion, or reprisal regarding services in any manner from Compati Home Care.
- If you feel that our staff has failed to follow our policies or has in any way denied you of rights, please follow the following steps without fear of discrimination or reprisal.
- Notify Compati Home Care at (888) 311-2067.
- If you still have a concern or complaint that we have not been able to address, you may contact the toll-free Home Care Hotline, which receives complaints, questions and/or comments about home care agencies in Pennsylvania. The Home Care Hotline number is: 1-800-254-5164 and the Pennsylvania Home Care Licensure and Compliance number is (717) 783-1379.
- Most complaints can be solved at this level. They will take all information related to your complaint and begin an investigation immediately. You may expect a call back regarding the status or outcome of the investigation within one to two business days. You will be notified of any outcome regarding your complaint after the investigation is complete.
- If you believe that satisfactory action has not been taken and your complaint cannot be resolved at the organizational level, or you have advance directive complaint, you may contact the Pennsylvania Department of Health at its toll-free hotline: 1-800-254-5164. Voicemail is available 24/7. Leave a message and your call will be returned by the next business day.
- If you have any questions or would like more information, please contact the Division of Home Health at (717) 783-1379.
Area Agency on Aging
Allegheny
Allegheny County AAA
441 Smithfield Street, 2nd Floor
Pittsburgh, PA 15222-2219
(412) 350-6905/(412) 350-4234
Beaver
Beaver County Office of Aging
1020 8th Avenue
Beaver Falls, PA 15010
(724) 847-2262/(724) 266-7701
Washington/Fayette/Greene
Southwestern PA AAA, Inc.
305 Chamber Plaza
Charlori, PA 15022-1607
(724) 489-8080/(888) 300-2704
Westmoreland
AAA of Westmoreland County
200 South Main Street
Greensburg, PA 15601
(724) 830-4444/ (800) 442-8000
Lawrence
2706 Mercer Road
New Castle, PA 16105
(724) 658-3729
Butler
111 Sunnyview Circle, Suite 101
Butler, PA 16001
(724) 282-3008
Mercer
133 N. Pitt Street
Mercer, PA 16137
(724) 662-6222
Venango
One Dale Avenue
Franklin, PA 16323
(814) 432-9711
Clarion
12 Grant Street
Clarion, PA 16214
(814) 226-4640
Armstrong
326 S Water Street, Suite 1
Kittanning, PA 16201
(724) 548-3290