Department Issued Policies and Procedures (Required)

• Contacting Your Manager or the Office
  • Our regular office hours are Monday to Friday 8:00am to 5:00pm.
    • The office is closed on annual holidays,
  • Please only call after hours when:
    • Any accident or injury occurs to you or a client while working
    • If you are in an accident on the way to work and will not be able to make it on time. (evidence will need to be provided)
    • You are in a situation and need advice from us that truly cannot wait until normal working hours
  • When in doubt, err on the side of caution and make the call.

• Payroll Policy
  • We are on a bi-weekly schedule for pay days. Pay periods run from Sunday to Saturday. The pay days are bi-weekly Fridays.
  • Options for receiving your checks:
    • Mailed to your address on file
      • Please allow three business days for your check to arrive
    • Direct deposit
    • Office pick up (after 11:00am on Friday)
  • Another check can be issued for a $40 stop payment fee. The $40 fee will only be waived under the following circumstances:
    • You notified your manager of an address change prior to payday
    • You notified the office to hold your check for the office pick-up within the allotted time required
• Bonus Policy
  • Applicants who do not take sick days, arrive on time to their clients each day, and clock in and out as required will receive a $50 quarterly bonus.
    • Quarters are January-March, April-June, July-September, & October-December.
  • Not clocking in correctly and daily may result in the loss of quarterly attendance bonus.
  • Employees who refer a new applicant who stays with the company for at least one month and works a minimum of 20 hours a week will receive a $25 bonus paid directly to their pay check.
  • Employees who refer a new client who stays with the company for at least one month will receive a $25 to $200 bonus paid directly to their pay check. Bonus rate depends on client’s weekly hours. The caregiver must notify the Field Manager of new client referral prior to first shift to be eligible for the bonus.

Caregiver Guidelines

• Commitment
  • Our clients depend upon our caregivers. It is extremely important that you keep your commitment once you have accepted a job. This means you will schedule personal commitments around your commitment to the client. Vacation requests must be given two weeks prior to the days requested.
• Notifying Your Manager
  • It is important that you notify your manager immediately of the following:
    • Request from the client for a change in the type of care we provide
    • Significant changes in a client’s condition
    • Schedule or shift changes
    • New appointments for service that clients make directly to you
• Sick Time Off
  • Caregivers who want to take a sick day must call their manager at least 24 hours before the start of their shift. Failure to call the office 24 hours before the start of the shift will result in a warning; beyond the warning, termination could apply.
• No Call, No Show
  • A caregiver who does not show up to work and does not call their manager can be subject to immediate termination.
• Arrive on Time to Scheduled Shifts
  • Caregivers should always arrive on time to their client’s residence. Caregivers who arrive late to their clients will be given a warning and it will be recorded in their personal file. The second offense can result in termination. Please call if you are going to be late.
• Employment Termination
  • Employees must give two weeks’ written notice before terminating their employment with Compati Home Care.
• Flexibility and Willingness
  • The successful caregiver is one who can be flexible with our client. We provide a service that cannot always be completely spelled out at the start of a job. We want our applicants to have the flexibility to “go with the flow” and have the willingness to meet reasonable client request.
• Workload
  • The number of clients served by Compati Home Care changes constantly. There may be gaps in time when one of your clients end service and before we have new jobs assigned to you. We try to give applicants as many hours of service as they desire but cannot guarantee this on a consistent basis.
• Requirements
  • Dress code: Wear clean, appropriate clothes and close-toed shoes. We recommend scrubs. No shorts or low-cut tops.
  • Cell phone use is prohibited unless it is an emergency. Never use the phone while driving a client.
  • No friends, pets or family members should accompany you to work
  • You are prohibited to ask the client to borrow things.
  • Should a misunderstanding arise, call your manager.
  • Do not use the client’s phone for anything other than clocking in.
  • Do not introduce new activities to the client unless authorized by the client’s doctor.
  • No sleeping while on duty.
  • Do not disrespect or lie to the client or manager
  • Do not report to work if you are under the influence of alcohol or drugs
  • Smoking is not allowed in the client’s home
  • Carrying of unauthorized or concealed weapons in not allowed
  • Do not disclose confidential information about our company
  • We do not administer drugs, only reminders.
  • Instances when patients refuse to take medicines should be noted
  • When a caregiver wishes to exchange duties with another caregiver, both must notify the manager 24 hours in advance.
  • Any form of criminal offense committed by the caregiver during work hours will be prosecuted to the utmost degree of the law and will result in termination from Compati Home Care.
• Emergency Procedures
  • Medical Emergency-Life Threatening Situation
    • Call emergency rescue services (911)
    • Stay with the client until the emergency service arrives
    • Call your manager to report the situation only after help has arrived
  • Change in the Client’s Condition
    • Any changes in the client’s condition will be reported immediately to the manager
    • The manager will determine the appropriate intervention for the client and instruct the caregivers
  • Death of Client
    • If the client passes away when the caregiver is present or is found dead by the caregivers, the manager should be contacted immediately. The manager will instruct the caregivers in appropriate interventions.
  • If the client does not answer the door and the caregiver has reason for concern about the client’s safety:
    • Call the manager to report the situation
    • Summon appropriate assistance as directed by the manager to gain entry into the home to verify the client is safe