ClearCare Telephony Training

Compati Home Care is implementing a new telephony system that helps our agency, our clients, and their families have peace of mind by providing real-time visibility to the point-of-care. This system allows you to clock in, clock out, update the status of tasks as you complete them, and record the reason when a task is not completed.

This system helps Compati Home Care to improve the quality of care we provide and to provide peace of mind to our clients and their families.

To use the system and report your hours, please follow the steps below at every shift.

1. Clock in when you arrive at the home.

• The first task when you arrive at the home of the client is to call our telephony number, which is (844)-325-9169.
• Please remember to do this right when you arrive; don't delay!
• By calling immediately upon arrival, you can be sure to be properly paid for the full time you are at the client's home and that the client will be bitted correctly.
• If there is more than one shift for that day, you will be asked to choose the shift. For example:

"We found several available shifts for Joe Smith.”

Press 1 if you are Jennifer Caregiver and are clocking in for the 10am shift.

Press 2 if you are Ronald Caregiver and are clocking in for the 3pm shift.

2. Update task status.

• Your administrator will assign tasks to you, such as "Bathe and dress. Prepare breakfast, provide medication reminder."
• After you clock in, you will be asked to update the status of these tasks the next time you call our telephony number.
• Press 1 to mark a task as "complete." Press 2 to mark a task as "incomplete.” If you haven't finished a task yet, don't press any buttons, simply hang up, and you can call later to mark the task as "complete."
• If you mark a task as "incomplete", you will be asked to record a reason.

3. Clock Out.

• When you have updated the status of all tasks, you will be asked if you would like to "Press 9 to clock out."
• Do not clock out until you are just about to leave the home. If you will be staying at the home longer, simply hang up, and call again later to clock out.

It is that easy. Our administrators can now log in to our website, see the updated clock in/ clock out times, see the status of each task, and hear your voice recording if a task was not complete.

Our new telephony system has a number of benefits: it provides peace of mind to clients and their families, helps us grow our business and earn more referrals, and improves quality of care.