Quality Management Plan (Required)

• Quality Assurance Team: We have a Quality Management team that meets monthly to review and evaluate current processes to that help identify areas of improvement which will ultimately enhance the overall quality of care our clients receive. Also, we assess our existing systems and methods through the collection and analysis of data to determine if there are any areas of deficiency that may inhibit state compliance or impede our business strategy of advancing our standards of care. This enables us to target key issues that are discovered allowing us to improve existing practices as well as to develop new procedures to elevate our quality of services.

• Policies for Annual Program Evaluation
  • Compati Home Care will have an overall evaluation annually. The advisory committee will address compliance with certification and licensing laws and regulations applicable to Pennsylvania home care agencies. The committee will assess the following:
    • Administrative review
    • Policy review
    • Consumer care (i.e. complaints, trends, and resolution)
    • Personnel matters (i.e. employment practices, supervision, and training)
    • Fiscal review (i.e. budgeting, invoicing, and service and rate documentation)
  • The committee will discuss and document policies regarding consumer records. The evaluation of each policy will be reviewed to ensure it is appropriate, adequate, effective, and efficient. The information that will be recorded is:
    • Number of consumers and the type of service received
    • Number of consumer visits
    • Sources of referral
    • Reason for discharge
    • Accuracy of client records
    • The group shall act on all concerns and corrections immediately with results to be charted within 90 days. The records from the evaluation to the final report, shall be maintained separately under administrative records.