Without intentional maintenance, relationships tend to strain or get depleted over time.
Maintain: Keeping relationships intact through ongoing positive interactions
Strategy: The Magic Ratio is 5 to 1
Ongoing positive to negative interactions with students
Behavior specific praise
Praise effort, growth, persistence, trying something new
laughing with--not at--students (or co-workers!)
responding to a behavior problem with empathy
noticing when a student (or co-worker!) is not there
seeking student (or co-worker!) input, feedback and advice
Strategy: Praise
Recognizing, acknowledging and approving
Behavior Specific Praise should be contingent, specific, and sincere recognition of a specific behavior exhibited by a student (or co-worker!)
Growth-mindset oriented praise should recognize the student (or co-worker!) for effort, heard work, growth, persistence, or a process used
Strategy: Check-ins
Interaction with no strings attached other than to check in on how things are going
Capitalize on brief moments to check in with students
open ended questions
expressing interest in how the student (or co-worker!) is doing in general
Strategy: Responding to Problem Behavior with Empathy
Empathy is the ability to decipher what the other person is thinking and feeling in a given situation
Before correcting behavior, begin interaction with an empathy statement that communicates you are seeking to understand how they are thinking/feeling
Steps:
Determine your feelings about what was said or done
Ensure you’re calm
Tell listener you need to talk and ask if they’re ready to listen
Use “I” statement
Thank them for listening
Ask their thoughts and/or feelings about what was said
What it sounds like:
I feel _______, when you_______, because________. Next time I need/want you to_______.
Extras:
"I" Statements How & Why (video)
What it is:
Making the effort to try to understand others’experiences, thoughts & feelings - especially during difficulty and hardship. Seek to understand.
Questions to Ask Yourself:
How do we typically do this?
How would I feel?
What would that be like for me?
What is their (hi)story?
Is this a typical response?
How we know:
First guess...Then ask.
I would feel like____________. How do you feel about that?
What do you think about that?
Extras:
What it is:
A special type of listening that involves paying respectful attention to the content and feeling expressed in another persons’ communication. It is hearing and understanding, and then letting the other know that he or she is being heard and understood. It can help the speaker achieve his or her outcomes. Listening can help the speaker clarify his or her thoughts on some matter, decide on a course of action, or explore his or her feelings to some new depth.
What it sounds like:
It sounds like...
What I hear you saying is...
It feels as if...
Help me understand. On one hand you think/feel ___________, on the other hand you think/feel ___________.
Extras: