Click HERE to learn the basics of Open Questions, Affirmation, Reflective Listening, and Summary Reflections (OARS)

CLICK HERE for Empathy Statements for Friends, Romantic Partners, Students, Customers, Co-Workers and Employees

Show you're not only listening but that you really care with these powerful examples of empathy statements. Empathy differs from sympathy in that it's about taking perspective instead of just feeling sorry for someone else. These statements show you how to communicate that shared perspective in a variety of situations. 

How do you reason with unreasonable people? You don’t. I am sorry to say, but you do not reason with unreasonable people because they are, in fact, unreasonable.

CLICK HERE TO LEARN SOME COMMUNICATION TACTICS that can abate your nerves and make tough conversations more productive.