The average wait time for customers in our grouped service routing can vary significantly depending on the season and regional demand. During our peak fall rush, the typical wait time for a remote queue to fill can range anywhere from two to six weeks. However, because scheduling these trips depends entirely on multiple neighbors in the same area, booking services around the same time, there are instances where a queue may take longer to fill up.
📋 Pricing & Service Disclaimers
General Pricing Disclaimer
The pricing listed on our website serves as a general guideline and reflects the average base cost for our standard residential services. Actual prices may vary depending on the unique scope of the job, specific materials, parts, supplies, and specialized equipment required. We strive to maintain complete transparency about our service costs. If you have any questions or require an exact quote, please feel free to reach out to us.
⚠️ Residential vs. Commercial & Property Management Services
The flat-rate fees listed across our service zones apply strictly to single-family residential homeowners paying at the time of service. Because commercial projects and property management accounts involve extended payment terms, tenant coordination, and specialized administrative logistics, they do not qualify for residential flat rates and require custom commercial quotes.
⚠️ Additional Charges for Wood Stove Inserts
Please be aware that wood stove inserts installed without liners may incur additional labor charges. To perform a safe and thorough cleaning, these inserts may need to be completely removed, which often requires additional personnel or specialized equipment. We appreciate your understanding and cooperation in keeping your home safe.
⏳ Scheduling & Route Policies
Service Zones & Routing Policy
To maintain efficiency and keep your travel costs as low as possible, we operate on a zone-based pricing model across five distinct location zones with base travel costs already built directly into each zone's per-trip rate. Services measuring over 75 driving miles from Missoula city limits or outside active town boundaries will require a custom mileage quote.
When booking, out-of-town residential customers can choose between two routing options:
Grouped Service Routing: Choose this option to secure your zone's discounted base rate. Because we bundle your service with other jobs in your immediate area to save on travel costs, scheduling is highly flexible and dependent on regional volume. A wait time of several days or weeks may apply. We will contact you as soon as your area's route opens.
Direct Service Routing: If you have an urgent timeline or prefer a locked-in appointment, you can bypass the regional queue. We will dispatch a dedicated technician directly to your property at a premium, guaranteed date and time that works for your schedule.
🚫 Cancellation Policy
We value your time and the efficiency of our technicians' routes. We require a minimum of 72 hours' notice for any appointment cancellations or rescheduling requests. Cancellations or changes made with less than 72 hours' notice are subject to a $60.00 late cancellation fee. Thank you for your cooperation!