Priority Scheduling for Repairs
All contract customers receive priority service, ensuring your need are our top concern. Our goal is to scheudle a visitin within one week of your call or within two weeks during peak servicing months from September to February so you can enjoy peace of mind year round.
Annual Cleaning & Maintenance Service
Worry-free warmth begins with regular cleanings and maintenance. Our service contract includes one comprehensive annual cleaning and maintenance visit to ensure your stove operates safely and efficiently all year round.
Troubleshooting & Repairs
Our goal is to keep your stove running smoothly year-round. If you encounter any issues, you’re covered for two service visits to fix them. Please note, select parts are not included, and any additional visits beyond the two are available at a 25% discount—just $75 per hour.
10% Discount & Free Maintenance Parts Included
Your contract covers the upfront cost for essential wear-and-tear parts. For gas units, this includes the pilot assembly, orifice, hood, tube, thermocouple, thermopile, piezo igniter, and gasket. Pellet units include the gasket, igniter, and a free upgraded silicone gasket. Wood units include the gasket, brick, and creosote remover. Plus, you will save 10% on all other replacement parts and pipes for your repairs and upgrades! Please note that this discount applies to parts and pipes only, and excludes the price of the heating unit itself.