Zillow Flex

What do I do when I get a Zillow Lead under contract?

TEAM HAWAI'I

YAY! Congratulate yourself on the conversion! 

TEAM MAUI

YAY! Congratulate yourself on the conversion! 

TEAM O'AHU

YAY! Congratulate yourself on the conversion! 

Flex Agent Schedule - Big Island

Use this link to turn yourself on or off for Flex calls.  Watch this 2 minute video on how to use the sheet.  

Welcome!

This page is for agents who are part of the Zillow Flex team.  You will find resources and procedures to ensure a smooth transaction.  


If you have any issues with your account, tech issues, call quality issues, call partner support 1-888-466-3501

Use this document to reference the ALM script.

Team Meeting (2022-11-23 11:01 GMT-10)

ALM Training with Audrey

Watch this video to learn more about ALM.  This will help you understand the process zillow uses to get buyers ready to talk to you, and how to convert leads using the ALM script.  Lots of great tips and tricks embedded throughout this training. 

The Agency Hawaii Team ALM Training_112322.pptx

ALM Training

This slidedeck is from the training with Audrey and will provide strategies on ALM (Appointment-Location-Motivation).

Flex Intro Training 

Watch this video and complete the requirements on the Flex Agent Agreement.  Once this is complete email team@buybigisland.com to let us know that you are interested in getting additional training on the zillow flex program.

Zillow Flex Intro - The Agency (2021-09-15 at 12:36 GMT-7)

Click on this link to get an overview of zillow flex from our Zillow Advisor Conor.

The Agency Objections and Call Listening_021523.pptx

Overcoming Objections

This slidedeck is from the February training with Audrey and will provide strategies to overcome objections.

Common Objections and Questions training

Common Objections & Questions

Dylan wrote this slidedeck to give suggestions on how to respond when presented with a challenging objection or question.  

FOLLOW UP MESSAGE LIBRARY

Use this document for great scripts to use to follow up! 

Use this document to reference to-do's for zillow flex.

Use this document to reference procedures once you have a fully executed contract. 

This team document needs to be signed prior to receiving Flex Leads  

This agreement needs to be signed for Zillow to participate in Flex.  Here is a copy for reference.   

PA Flex Program Contract.pdf

ZILLOW FLEX 48 HOUR POLICY FOR REFERRAL EXCEPTIONS

Use this document to reference the referral exceptions.

The Agency Hawaii Flex Transactions - Exceptions to Referral Fee for Team.pptx

Use this document to reference the payment process when closing on a property.