WorldPartners Quotation System
WorldPartners Quotation System
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WorldPartners, a group of cooperating telecoms competing with MCI was having difficulty getting quotes to customers in a timely manner.
WorldPartners, a group of cooperating telecoms competing with MCI was having difficulty getting quotes to customers in a timely manner.
MCI was able to quote long-distance data line customers in just a week to ten days. WorldPartners, however, was struggling to do the same in less than 30 days. Quotes required sourcing from international partners with varying languages, currencies, and communication methods. Additionally, there was no central CRM system and email was not open to the Internet in many partner companies.
Piketown Enterprises (at the time operating as WorkGroup Associates) developed a streamlined workflow system to reduce quotation cycle times. This utilized direct messaging, automatic language translation, currency conversion consensus, and a Lotus Notes/Domino-based language action workflow engine from Action Technologies.
This new technology, emerging alongside the World Wide Web, enabled AT&T WorldPartners to deliver quotes in 24 hours or less in the customer's native language and currency.
WorldPartners did not have a command and control hierarchy that could dictate behavior. All activity was cooperative, Therefore the most expedient route to efficiency was to remove barriers to accomplishing tasks.
WorldPartners did not have a command and control hierarchy that could dictate behavior. All activity was cooperative, Therefore the most expedient route to efficiency was to remove barriers to accomplishing tasks.
Conversations as Action breaks down conversations into a series of "Speech Acts" that can be coded into a workflow engine. Eliminating delays between participants.
Conversations as Action breaks down conversations into a series of "Speech Acts" that can be coded into a workflow engine. Eliminating delays between participants.
As hands-on team lead and principal architect, I was responsible for selecting the set of technologies to be used and integrating them into a productive whole.
As hands-on team lead and principal architect, I was responsible for selecting the set of technologies to be used and integrating them into a productive whole.
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