* Please note LCA training sessions are for City of Boston departments; quasi-City departments should follow their language access plan and process. For example, Boston Public Schools staff should follow the BPS language access process, and contact languageaccess@bostonpublicschools.org with any questions.

Vital documents and information are critical for constituents to understand and participate in your department’s programs and services. The City will have vital documents and information translated into the 11 threshold languages. Vital documents that are not yet translated due to a financial constraint will include a Babel Notice , which informs constituents how they can request the translation of the vital document. 

About the Dashboard

The Departments of Language & Communications Access (LCA) and Analytics developed a dashboard to provide an overview of language accommodations provided by the City of Boston and related spending.  

The dashboard shows data for on-demand interpretation and for accommodations requested by City departments. On-demand interpretation refers to a type of language service available to residents that provides instant access to professional interpreters via phone or video. Accommodations requested by departments include translation of documents, interpretation at events, and Communications Access real-time (CART) captioning.