Zoom FAQs

MAIN RECOMMENDATIONS

• Check volume levels and other settings on both your Zoom app/browser and your computer

• Check for faulty or incomplete cable connections

• Check for WiFi sharing/overuse and Bluetooth interference; opt for an Ethernet or direct connection

• Close and restart your application or device

• Keep your Zoom app updated to unlock new features

OTHER RECOMMENDATIONS

1. Make sure students know how to deal with being disconnected/dropped from meetings

   1. • Establish contingency plans with students and GSIs, including protocols for re-admission

2. Change or lower video quality settings for streaming/connectivity issues

   1. • Disable HD video if not needed under your video settings

      • Establish and relay guidelines ahead of time in case of technical issues

      • Have alternatives ready

3. Close open applications, browsers, etc. to improve bandwidth

   1. • Consider when/how others in your household/network use data and impact bandwidth

        1. Some tips on how to troubleshoot a slow internet connection

4. Restart Zoom client platform

5. Clear your computer’s cache if having issues logging into Zoom or generating poll reports

6. Use an Ethernet (direct) connection vs. wireless/WiFi

7. Avoid using/turn off Bluetooth devices that may interfere with your Wifi signal and other radio waves

8. Make sure to maximize browser window when screen sharing

   1. • Otherwise, participants will be unable to view your full screen, whiteboard, etc.

9. Utilize an internal side channel w/ GSI, tech expert, or colleague (for troubleshooting)

10. Check Zoom (not just device) volume settings and if muted

Need more support? Contact for Zoom-specific Campus IT:

• • • For Students: sts-help@berkeley.edu

    • For Faculty/Staff/Affiliates: zoom-help@berkeley.edu

    • Call Telecom Support Services at: 1-510-664-9000 (select options 2, 1): backup option to emails which open up Zoom IT ticket

    • DLS Zoom for Instruction Page: https://dls.berkeley.edu/services/zoom-instruction

A new helpline is available Monday-Friday, 8 a.m. to 5 p.m. PT, to assist with Wi-Fi issues: please call 510-664-9000 and select option 9.