Support
Support
BCSC has several means of providing support to staff, students, and families on an eLearning day. Use the links and information below to help determine which method of support best fits your needs or questions.
BCSC Hotline
If you experience any difficulties or need assistance on an eLearning day, please call the BCSC eLearning Hotline for assistance. The BCSC eLearning Hotline is made up of our technology staff as well as interpreters-we provide assistance in both English and Spanish.
The BCSC eLearning Hotline can be reached by calling: 812-418-0252.
Technology Tips
Not sure how to use BCSC technology or devices? Check out the user guides below for assistance.
If using a BCSC-issued laptop/device on an eLearning day while not connected to the BCSC WiFi/network, logging onto the device is a different process than when connected to the BCSC network.
Turn on the device.
When the network login screen appears, select the "computer only login" option.
Type in your usual username and password credentials (Novel/Groupwise login credentials).
You will now be logged into your device. If you are logged out at any time while still not connected to the BCSC network, repeat the same login process using the comptuer only login option.
Teacher Expectations
Not sure what is expected of you as a teacher on an eLearning day? View the slides, video, and resources linked below for assistance.
Click here to view map or use the map below to view free WiFi locations around Columbus. Note: Some locations will be unavailable for free internet access due to the recommendations for social distancing per the Center for Disease Control. Please contact a location before arriving. BCSC teachers will be able to access their school buildings for internet connectivity.
For families needing internet assistance, comcast is providing free internet for remote learning/eLearning. To register, visit Comcast's website. BCSC has some wireless internet hotspot devices available.
Want ideas on how to implement Universal Design for Learning (UDL) on an eLearning day? Examine the linked resources below and/or check out resources on BCSC Connect.
For more information on the state's requirements for eLearning days as well as helpful lesson planning resources, view the resources linked below.
Check out the BCSC Connect professional development course in itslearning for sample lessons, instructions, expectations, and tips for eLearning days. For additional resources, check out the resources linked below.
Need help with itslearning? Check out the user guides below for assistance.
A new website has been created for the public for information regarding eLearning days. Consult this website for additional eLearning information, food site details, and more.
