What are the issues that IT will need to address in supporting the business and, in particular, other support functions such as HR, finance and facilities management, on their journey to agility, and how can we help them leverage the capabilities of an agile IT function?

This session will take a realistic look at the challenges entailed by embracing agility in areas that are traditionally anti-agile, and address how IT departments can :

- Provide blueprints for enterprise service management agility

- Develop true end to end value maps

- Support and govern tooling initiatives

- Address cultural implications.

- Avoid common pitfalls

The session will adopt a #HumanOps based approach whilst also highlighting how a range of pseudo-AI approaches are intrinsic to success.

James is a Practice Partner in TCS, currently responsible for product development in the Enterprise Agility consulting team. He is driving a nimble, value stream-based approach to delivering corporate services including HR, Finance, Facilities and IT, enabled by digital transformation, automation and AI in a holistic approach with an emphasis on the strategic and cultural issues of transformation and the delivery of business outcomes.

His outstanding contribution to the ITSM industry has been recognised by being awarded the prestigious itSMF UK Lifetime Achievement award.

He is a co-opted member of the ISO working groups for the development of both ISO/IEC 20000 and ISO38500.

As one of the most influential thought leaders in his domain James is much in demand as a speaker at international conferences,

As a consultant James has designed and executed major service transformation projects across different sectors and geographies, several of which have been awarded the itSMF Project of the Year award.