Change, Release & Configuration Management

With most organisations moving from on-premise systems to hybrid and cloud infrastructures, few are using configuration management methods to ensure control and risk management. Applying CM techniques to the underlying IT infrastructure has its own challenges, so the presentation will use a mix of case studies and practical examples to show good methods (which hopefully are already used).

What is the 'right' way to approach an ITSM implementation? How do we make valuable improvements and make them stick? How do we bring people along with us on our journey?

When we ‘deliver’ our CMDB, what will we deliver? Typically, this is done in phases rather than in one monolithic big bang.

With the aid of roadmaps, a clear vision and the right amount of planning it is possible to bring about significant improvements, whether taking a transformational or evolutionary approach. In this session Richard Josey will provide insight as to the key considerations to be thought about at the outset and how to walk the walk along an ITSM journey.

Adding asset data in the CMDB and maintaining a high quality standard remains a challenge for most organisations.

In my presentation I would like to show and discuss the usage of solutions like Flexera Data Platform and ServiceNow ITOM discovery for automatically populating CMDBs. Both solutions offer organisations normalised data on both hard- and software assets.

ITIL 4 is a practical toolbox to deal with the 4^th industrial revolution. Of course, it brings new practices and evolution of existing ones. Additionally, Agile and Lean are now part of its DNA to achieve digital transformation with any IT-enabled service and product.

Do you want to know how user experience can be designed and implemented with ITIL 4? Do you want to see how DevOps interacts with IT Service Management? Do you want to discover how configuration management and IT asset management work together? Well, just come to my presentation.