1423 Introduction

1424 Emergency Vehicle Design

1426 Phases of an Ambulance Call

1426 The Preparation Phase

1436 The Dispatch Phase

1437 En Route to the Scene

1437 Arrival at the Scene

1440 The Transfer Phase

1440 The Transport Phase

1441 The Delivery Phase

1442 En Route to the Station

1442 The Postrun Phase

1443 Defensive Ambulance Driving Techniques

1443 Driver Characteristics

1444 Safe Driving Practices

1453 Air Medical Operations

1454 Helicopter Medical Evacuation Operations

1455 Establishing a Landing Zone

1456 Landing Zone Safety and Patient Transfer

1458 Special Considerations

1458 Medevac Issues