118 Introduction

119 Therapeutic Communication

120 Age, Culture, and Personal Experience

120 Nonverbal Communication

122 Verbal Communication

133 Written Communications and Documentation

134 Patient Care Report

137 Types of Forms

138 Standardized Narrative Formats

142 Reporting Errors

143 Documenting Refusal of Care

146 Special Reporting Situations

146 Communications Systems and Equipment

146 Base Station Radios

147 Mobile and Portable Radios

147 Repeater-Based Systems

148 Digital Equipment

148 Cellular/Satellite Telephones

149 Other Communications Equipment

150 Radio Communications

151 Responding to the Scene

153 Communicating With Medical Control and Hospitals

156 Maintenance of Radio Equipment