Identifying The Customers
Identifying The Customers
The major customer associated with this problem would be the government as well as private sanitation workers whose main job is to collect the waste across the streets and sanitize the allotted area. Since, currently available methods for doing this task are manual, tedious and quite inefficient, these workers are facing problems making them the primary target audience. Indirectly, the authorities providing the resources to the workers (which may include government sectors for sanitation and maintenance, private agencies, and even society residents) will be the customers linked with the problem. Moreover, the owners of gardens or farms can also relate to this problem of collection and processing as well as disposing of the dry-leaves-waste, and therefore, they would also be the customers related to this problem.
For sanitation workers, the functional aspect of the main job to be done is ‘To make the process of collection and disposal of dry-leaves-waste effortless’. The word effortless in the statement refers to making the task less tedious and less time-consuming. Such a process is going to be environmentally friendly, hence an additional main job to be done is ‘To make the process of collection and disposal of dry-leaves-waste environmentally friendly’.
An efficient method for collection and disposal stops the sanitation workers from burning the leaves and this indirectly affects the physical as well as mental health of the residents along with the sanitation workers. In addition to these points, the method for collecting and disposing of the dry-leaves should also be durable and affordable for the customers, so that the majority of people can use it.
Taking into consideration these points the Jobs To Be Done are classified below.
Main Jobs to be Done
Functional Aspects
To make the process of collection and disposal of dry-leaves-waste less tedious.
To make the process of collection and disposal of dry-leaves-waste convenient and efficient.
To make the process of collection and disposal of dry-leaves-waste environmentally friendly.
Emotional Aspects
To provide a safe and comfortable environment in the areas where the workers are doing their jobs. (Personal dimensions)
Related Jobs to be Done
Functional Aspect
To stop the long and short term adverse health effects due to pollution created by burning dry leaves.
Emotional Aspect
To motivate the workers by providing them with an efficient method to collect and dispose dry leaves. (Personal Dimension)
Main Jobs to be Done
Functional Aspects
To provide a process for collection and disposal of dry leaves with minimal human intervention.
Emotional Aspects
To provide a safe and comfortable environment to the residents of the society (Personal Dimension).
To provide the residents with an environment according to their societal expectations (Social Dimension).
Related Jobs to be Done
To stop the long and short term adverse health effects due to pollution created by burning dry leaves.
Main Jobs to be Done
To provide a dry-leaves collection and disposal process that is affordable and user-friendly, such that majority people can use it.
Related Jobs to be Done
To provide a method that does not cause any adverse effects on humans and other living organisms (birds, insects, animals).