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ServiceHub (SH) Fulfiller Production Access
Staff from OIT and other agencies, who will be fulfilling tickets, are required to attend a virtual instructor-led training session.
The Training and Application Admin Team will not grant an employee SH production access until they have completed the course.
If an employee no longer has Service Hub Fulfiller access due to changes in employment or assignment, and it has been more than six months since they completed the Fulfiller Analyst class, they will be required to retake the class to qualify for Fulfiller access.
ServiceHub (SH) Fulfiller Assignment Group Process
User signs up for and completes OIT Fulfiller Analyst Training.
User/Manager submits General Request for SH production, including the Assignment Group membership name.
SH Support contacts the Assignment Group Manager for approval (via email).
Assignment Group Manager approves (via email).
SH Support adds the user to the Assignment Group(s) and closes the ticket.
Fulfiller Analyst
Length: 4 hours
Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning and resolving tickets.
Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems or any other aspect of ticket management.
Training Preparation:
You will receive an email with instructions on how to log in to the training environment two days before class.
Review the ServiceHub Basic Navigation User Guide or Video.
Fulfiller Analyst Training Sessions
Sept. 3 | 8:30 a.m. - 12:30 p.m.
Sept. 17 | 8:30 a.m. - 12:30 p.m.
Oct. 1 | 8:30 a.m. - 12:30 p.m.
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