Post date: Sep 25, 2012 5:1:37 AM
This is a notification that eApps Hosting will be performing maintenance affecting your service sometime during a maintenance window on Wednesday, September 26, 2012 from 1:00AM to 6:00AM, Eastern Daylight Time (GMT-4). This is a five (5) hour maintenance window. Customers that have Virtual Machines in Cloud Zone ATL01 will be impacted. We expect that your specific service will be impacted for about fifteen (15) minutes during this maintenance window. We will be performing the following activities:
Migrating your data to a new SAN storage array.
eApps Hosting is committed to providing the highest possible quality of service and therefore we proactively notify you so that you may have the opportunity to manage your business appropriately. We sincerely apologize for this downtime. The maintenance being performed is essential to ensure the best reliability in the future.
Please note, if you have multiple virtual machines this maintenance only impacts the virtual machines in the Cloud Zones specified. Technical Support (support@eapps.com or 770-448-2100 option 2) can assist you with identifying the specific virtual machines being impacted.
Work to be performed: eApps Hosting will be stopping your virtual machine briefly to complete the migration of your data to the new SAN. We expect the new SAN to provide better performance and reliability. We ask that you refrain from performing administration on your server during the five (5) hour maintenance window.
Risk: (High) – At some point during the maintenance window, you virtual machine in Cloud Zone ATL01 will be unavailable for up to 15 minutes.
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