Post date: Nov 03, 2012 8:59:22 AM
November 2, 2012
Dear Valued Customer:
eApps Hosting will be performing maintenance on the Virtual Machine in the Cloud service on Sunday, November 11, 2012, from 7:00 AM to 10:00 AM, Eastern Standard Time (GMT-5). This is a three (3) hour maintenance window.
During this event, our technical staff will be adding an internal network interface to all Virtual Machines. The purpose of the maintenance is to provide a second network interface to allow customers to access Virtual Machines, and transmit data between their Virtual Machines, through an internal network path. Some of of the benefits of the internal network interface are as follows:
▪ Transmit data between VMS with another layer of security - Since internal IPs are not accessible directly from outside the eApps network, the use of this channel for data transmission between a customer's eApps Virtual Machines is more secure.
▪ Transmit data between VMs at no cost - Customers that have more than one Virtual Machine in the Cloud service will be able transmit data between their VMs without metering
▪ Use Internal IPs - Services such as the VPN often require multiple IP addresses. The Internal interface will allow customers to use internal IPs instead of more expensive public IPs
Please read the following to make sure you understand the impact of this change.
▪ No Downtime - the operation of your Virtual Machine will not be impacted as a result of this maintenance
▪ No Change to Existing IPs - there will be no change to your existing public or private IP addresses as a result of this maintenance
▪ One internal IP will be available upon your Restart of your Virtual Machine - After the maintenance, each Virtual Machine will be able to use one internal IP at no charge. However, the allocation of this IP will only occur when you restart your Virtual Machine from within your Customer Portal. Additional internal IPs can be allocated for a small fee in the upgrade/downgrade area of your Portal for your Virtual Machine
▪ Your Portal will not be Available during maintenance - Your Virtual Machine will remain operational, but you will not have access to your portal or the eApps store during this maintenance event.
▪ VPS Service not Impacted - This maintenance event will not impact the Virtual Private Server (VPS) service. There will be no change to the networking features of the VPS service.
eApps Hosting is committed to providing the highest possible quality of service and therefore we proactively notify you so that you may have the opportunity to manage your business appropriately. If we become aware of any service impacts we will post them at http://status.eapps.com/ along with any updates. You can also follow us on Twitter for any status updates - http://twitter.com/eapps_status.
SUMMARY
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Work to be performed: During this event, our technical staff will be adding a second network interface to your Virtual Machine, for internal traffic. This is a three (3) hour maintenance window starting at 7:00 AM on Sunday, November 11, 2012 EST (GMT-5).
Risk: (Medium) – We have tested this change extensively and are confident that it will not impact service for any customers. We do not expect any service disruptions or downtime during this maintenance period. However, all maintenance events entail some risk. We recommend that you make backups of your critical data Saturday evening, or early Sunday morning and make sure that these backups are completed prior to the 7:00 AM start of the maintenance event.
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