Conversation Analytics

Some of the information contained in this section is for internal purposes only. Please only share approved documents and information with customers.

Conversation Analytics through Convirza gives our clients incredible insight into what happened on a call without manually listening to the calls. The data that is available varies based on the app the customer is using. For app specifics please check those pages.

For a basic overview watch the following video:

You can also review the following slide deck:

The following is an in-depth explanation of our 4-biggest indicators: Lead Score/Lead Quality, Sales Inquiry, Conversion, and Missed Opportunity.